Aztech DSL500EW restart

right · 23rd Jun 2007, 04:46 PM

I have a modem, Aztech DSL600EW, which always restart when I get online.

I've tested it with USB, Ethernet and Wireless without connecting my phone line to the modem router and it works fine without any problem. However, when I connect my phone line to the modem router and connect to the modem, it will restart after a short while. It will last at most few minutes before it restarts.

Can someone please help?

I've sent it for repair @ Aztech but the problem remains, except they have upgraded my firmware. I didn't noticed the problem wasn't fixed because the modem wasn't online when I tested it on their site.

Can someone please tell me what i can do to fix this problem?

thanks

The_YongGrand · 23rd Jun 2007, 05:53 PM

Bring the modem back to the shop, and insist that this thing must go online before attempting to be diagnosed.

right · 23rd Jun 2007, 06:38 PM

I am two hours flight away from the shop, that's the problem.

Adrian Wong · 24th Jun 2007, 10:20 PM

Hmm.. What firmware version is it currently using?

And when you connect to the Internet, do you use any P2P software? Certain routers and modems have been known to "die" after being hit with too many connections.

right · 2nd Jul 2007, 10:45 AM

no i am not using p2p software.

Adrian Wong · 2nd Jul 2007, 10:11 PM

Hmm.. Really sounds like a faulty modem then. Nothing much can be done except to send it back for repair / replacement.

23rd Jun 2007, 04:46 PM	#1 (permalink)
right Newbie Join Date: 23 Jun 2007 Posts: 3 Reputation: 0 Rep Power: 0	Aztech DSL500EW restart I have a modem, Aztech DSL600EW, which always restart when I get online. I've tested it with USB, Ethernet and Wireless without connecting my phone line to the modem router and it works fine without any problem. However, when I connect my phone line to the modem router and connect to the modem, it will restart after a short while. It will last at most few minutes before it restarts. Can someone please help? I've sent it for repair @ Aztech but the problem remains, except they have upgraded my firmware. I didn't noticed the problem wasn't fixed because the modem wasn't online when I tested it on their site. Can someone please tell me what i can do to fix this problem? thanks

23rd Jun 2007, 05:53 PM	#2 (permalink)
The_YongGrand Super Active Join Date: 12 Feb 2005 Location: Somewhere in 甲洞... Posts: 2,281 Reputation: 852 Rep Power: 14	Bring the modem back to the shop, and insist that this thing must go online before attempting to be diagnosed. __________________ Intel Core 2 Duo E7200, 2GB DDR2-667 RAM, Gigabyte 945GCMX-S2, Sapphire ATi Radeon HD4850 512MB DDR3 2nd pc under construction! Wolfdale baby!

24th Jun 2007, 10:20 PM	#4 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my BenQ Joybook 7000 notebook! Posts: 29,961 Reputation: 2958 Rep Power: 65	Hmm.. What firmware version is it currently using? And when you connect to the Internet, do you use any P2P software? Certain routers and modems have been known to "die" after being hit with too many connections. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? Keep Tech ARP free! Visit our sponsors! We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

2nd Jul 2007, 10:11 PM	#6 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my BenQ Joybook 7000 notebook! Posts: 29,961 Reputation: 2958 Rep Power: 65	Hmm.. Really sounds like a faulty modem then. Nothing much can be done except to send it back for repair / replacement. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? Keep Tech ARP free! Visit our sponsors! We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

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23rd Jun 2007, 06:38 PM	#3 (permalink)
right Newbie Join Date: 23 Jun 2007 Posts: 3 Reputation: 0 Rep Power: 0	I am two hours flight away from the shop, that's the problem.

2nd Jul 2007, 10:45 AM	#5 (permalink)
right Newbie Join Date: 23 Jun 2007 Posts: 3 Reputation: 0 Rep Power: 0	no i am not using p2p software.