TV Tuner woe

bluesman737 · 19th Sep 2007, 10:51 PM

Bought an Acer aspire desktop with E6400 processor, NVidia 7500LE Graphics and an Happauge TV tuner.

Set the tuner up from the Media Center and it plays the UK based freeview channels fine, considering I only have it attached to a weak indoor aerial.

That said, the programme listing downloaded and subsequently updated from the Media Center is wrong. When I right click the screen during a live TV broadcast. it shows the right channel data, but the programme title will be one due to transmit around 6 hours after the programme currently showing - however the programme time itself shows as the current time!!!!

For example.... it will show Channel BBC1 (correct) a Programmme title and then the time it is showing.

So I might be watching BBC breakfast News which transmits between 0600 and 0800 in the morning (BST). Say it is 08:15

When I look at the program info on screen it will show BBC1, 'Inside Story' and 08:00 to 08:30. The channel and programme duration are correct, but this program title will in fact be showing at 1900 for half an hour.

Problem is, this might affect a recording. I.e if I wanted to record the programme Inside Story, would the recording start at 08:00 and run for half an hour. If it does then I would get the news programme instead!

Have tried loading and re-loading programme listings, but it has no effect on the problem. Grateful for any advice that can come my way.

Adrian Wong · 20th Sep 2007, 12:05 AM

Hmm.. I have no experience with the Happauge TV tuner unfortunately.

bluesman737 · 20th Sep 2007, 12:22 AM

Hi Dr Wong

Not sure the problem is with the Happauge tuner as the programme listings download as an option within the Windows Media Center. Accepting that as true would Microsoft be worht trying or should I get in touch with Hauppauge?

Adrian Wong · 20th Sep 2007, 01:04 AM

Hmm.. I'm feeling around blindly here, but can you check if you installed the latest Hauppage TV tuner driver and utility?

Dashken · 20th Sep 2007, 08:00 AM

Does the Happauge TV tuner come with the Acer computer or did you buy it on your own?

bluesman737 · 20th Sep 2007, 09:38 PM

Dashken

The tuner was inside the box whan I bought it. I can't open the box to look or check anything as it's under warranty! Note that the programmes information is still wrong. I think I could ake it if the times shown at least matched the times on which the programme it is quoiting will actually be showing. But it's not. It's even as if the programmes are calculated to something like Pacific time and there shoud be an offset to re-calculate it which is missing. Know it sounds rubbish, but how else can you explan this? Will look to check the Haupagge tuner driver in th meantime.

Adrian Wong · 20th Sep 2007, 09:50 PM

Hmm.. You set the correct timezone and all, right?

BTW, did you use the latest driver for the TV tuner? You can download it from Hauppage or your vendor.

jomuj · 22nd Sep 2007, 04:00 PM

Adrian might be on to something, maybe the device itself has a default time zone? In that case it might be burried within layers of settings menu's? Try and check all the settings and see if there's anything.

But then again this is just a guess. =/

bluesman737 · 25th Sep 2007, 07:53 PM

Spot on Dr Wong

Though the desktop time and date were showing correctly for my time zone (GMT) - when I right clicked the digital clock in the system tray and checked time zone it was still set to Pacific time!!!! Changed that, altered the clock when it applied the offset again and bingo everything now ok.....

Can only think that someone at the dealership pre sales altered the clock and left the time zone!!! I set the timezone within Media Center but this clearly was not enough.

Note that got the advice from UK support desk for Hauppage. Why isn't every support utility like this? They were excellent. Even sorted out why some channels did not have a programme guide!!!! Helped me point the card at a more powerful TV transmitter which was 60 miles away, but 20 times more powerful than my local TV Mast which is about 6 miles away.

All now very sunny and my faith in IT support restored. Thanks for all your posts - it's good to know that there is excellent support amongst the Users.....

The_YongGrand · 25th Sep 2007, 09:34 PM

Quote:

Originally Posted by bluesman737

Spot on Dr Wong

Though the desktop time and date were showing correctly for my time zone (GMT) - when I right clicked the digital clock in the system tray and checked time zone it was still set to Pacific time!!!! Changed that, altered the clock when it applied the offset again and bingo everything now ok.....

Can only think that someone at the dealership pre sales altered the clock and left the time zone!!! I set the timezone within Media Center but this clearly was not enough.

Note that got the advice from UK support desk for Hauppage. Why isn't every support utility like this? They were excellent. Even sorted out why some channels did not have a programme guide!!!! Helped me point the card at a more powerful TV transmitter which was 60 miles away, but 20 times more powerful than my local TV Mast which is about 6 miles away.

All now very sunny and my faith in IT support restored. Thanks for all your posts - it's good to know that there is excellent support amongst the Users.....

Fortunately you rectified this problem. It's so fun to have a problem solved. Also, be reminded that those system clock are quite funny - they have the DST and the extra time zone settings.

19th Sep 2007, 10:51 PM	#1 (permalink)
bluesman737 Newbie Join Date: 19 Sep 2007 Location: East Sussex England Posts: 18 Reputation: 0 Rep Power: 0	TV Tuner woe Bought an Acer aspire desktop with E6400 processor, NVidia 7500LE Graphics and an Happauge TV tuner. Set the tuner up from the Media Center and it plays the UK based freeview channels fine, considering I only have it attached to a weak indoor aerial. That said, the programme listing downloaded and subsequently updated from the Media Center is wrong. When I right click the screen during a live TV broadcast. it shows the right channel data, but the programme title will be one due to transmit around 6 hours after the programme currently showing - however the programme time itself shows as the current time!!!! For example.... it will show Channel BBC1 (correct) a Programmme title and then the time it is showing. So I might be watching BBC breakfast News which transmits between 0600 and 0800 in the morning (BST). Say it is 08:15 When I look at the program info on screen it will show BBC1, 'Inside Story' and 08:00 to 08:30. The channel and programme duration are correct, but this program title will in fact be showing at 1900 for half an hour. Problem is, this might affect a recording. I.e if I wanted to record the programme Inside Story, would the recording start at 08:00 and run for half an hour. If it does then I would get the news programme instead! Have tried loading and re-loading programme listings, but it has no effect on the problem. Grateful for any advice that can come my way.

20th Sep 2007, 12:05 AM	#2 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my BenQ Joybook 7000 notebook! Posts: 29,961 Reputation: 2958 Rep Power: 65	Hmm.. I have no experience with the Happauge TV tuner unfortunately. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? Keep Tech ARP free! Visit our sponsors! We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

20th Sep 2007, 12:22 AM	#3 (permalink)
bluesman737 Newbie Join Date: 19 Sep 2007 Location: East Sussex England Posts: 18 Reputation: 0 Rep Power: 0	TV tuner woe Hi Dr Wong Not sure the problem is with the Happauge tuner as the programme listings download as an option within the Windows Media Center. Accepting that as true would Microsoft be worht trying or should I get in touch with Hauppauge?

20th Sep 2007, 01:04 AM	#4 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my BenQ Joybook 7000 notebook! Posts: 29,961 Reputation: 2958 Rep Power: 65	Hmm.. I'm feeling around blindly here, but can you check if you installed the latest Hauppage TV tuner driver and utility? __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? Keep Tech ARP free! Visit our sponsors! We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

20th Sep 2007, 08:00 AM	#5 (permalink)
Dashken Administrator! Join Date: 21 Apr 2003 Location: Penang Posts: 29,725 Reputation: 2162 Rep Power: 56	Does the Happauge TV tuner come with the Acer computer or did you buy it on your own? __________________ \| Intel Core 2 Duo E6850 @ 3.2Ghz \| ASUS P5B-E Plus \| G.SKILL 2x1GB DDR2 800 \| 6 HDDs (2TB+ only ) \| NVIDIA GeForce 7600GT \| Dell E248WFP 24" Widescreen \| Blog : Dashken's I-Blog Gallery : Dashken's I-Paintings

20th Sep 2007, 09:38 PM	#6 (permalink)
bluesman737 Newbie Join Date: 19 Sep 2007 Location: East Sussex England Posts: 18 Reputation: 0 Rep Power: 0	Dashken The tuner was inside the box whan I bought it. I can't open the box to look or check anything as it's under warranty! Note that the programmes information is still wrong. I think I could ake it if the times shown at least matched the times on which the programme it is quoiting will actually be showing. But it's not. It's even as if the programmes are calculated to something like Pacific time and there shoud be an offset to re-calculate it which is missing. Know it sounds rubbish, but how else can you explan this? Will look to check the Haupagge tuner driver in th meantime.

20th Sep 2007, 09:50 PM	#7 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my BenQ Joybook 7000 notebook! Posts: 29,961 Reputation: 2958 Rep Power: 65	Hmm.. You set the correct timezone and all, right? BTW, did you use the latest driver for the TV tuner? You can download it from Hauppage or your vendor. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? Keep Tech ARP free! Visit our sponsors! We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

22nd Sep 2007, 04:00 PM	#8 (permalink)
jomuj Official BOG Supporter! Join Date: 30 Aug 2007 Location: The Restaurant At The End Of THe Universe Posts: 39 Reputation: 0 Rep Power: 0	Adrian might be on to something, maybe the device itself has a default time zone? In that case it might be burried within layers of settings menu's? Try and check all the settings and see if there's anything. But then again this is just a guess. =/ __________________ Coolermaster Wavemaster Case - Asus A8V-Deluxe - PC P&C Silencer 610w - AMD Athlon 3500+ @2.51ghz - Tuniq Tower CPU Cooler(Lapped) - 2gb Crappy Generic DDR-RAM - Sapphire ATi Radeon x1950 Pro 512mb @ 661/756 - Audigy X-Fi Platinum - 19" Viewsonic VX922 - 1 x Western Digital Raptor, 2 x Maxtor 200gb HDD & My Trusty Razer Copperhead Computer upgrade at the end of the Year Hopefully

25th Sep 2007, 07:53 PM	#9 (permalink)
bluesman737 Newbie Join Date: 19 Sep 2007 Location: East Sussex England Posts: 18 Reputation: 0 Rep Power: 0	Spot on Dr Wong Though the desktop time and date were showing correctly for my time zone (GMT) - when I right clicked the digital clock in the system tray and checked time zone it was still set to Pacific time!!!! Changed that, altered the clock when it applied the offset again and bingo everything now ok..... Can only think that someone at the dealership pre sales altered the clock and left the time zone!!! I set the timezone within Media Center but this clearly was not enough. Note that got the advice from UK support desk for Hauppage. Why isn't every support utility like this? They were excellent. Even sorted out why some channels did not have a programme guide!!!! Helped me point the card at a more powerful TV transmitter which was 60 miles away, but 20 times more powerful than my local TV Mast which is about 6 miles away. All now very sunny and my faith in IT support restored. Thanks for all your posts - it's good to know that there is excellent support amongst the Users.....