can't find good help with DELL

[aKho]

sounds good. expecting new replacement to arrive today at 5pm. was skeptical about DELL's response time but just about convinced via all the good feedback from you guys.

should have gotten a bigger screen if i knew their service is this good to guarantee me a working model for 5 years...

now i have like a 14", 17" and 19" lying around the house.

[Adrian Wong]

Originally Posted by aKho

sounds good. expecting new replacement to arrive today at 5pm. was skeptical about DELL's response time but just about convinced via all the good feedback from you guys.

should have gotten a bigger screen if i knew their service is this good to guarantee me a working model for 5 years...

now i have like a 14", 17" and 19" lying around the house.

Hehe.. Well, their build quality isn't really good. Look at my 2407WFP. It's an UltraSharp so it's supposed to be their best 24" monitor. Yet their power buttons keep crapping out on me.

And my Dell Inspiron's rarely-used battery died after less than a year. They are definitely not built to last. You will NEED the warranty.

[aKho]

yup, got a spanking new LCD, different model, same size, just a tad better i reckon.

DELL BANZAI!

okay, i'm more or less convinced i should get a new notebook from DELL...in future.

[Adrian Wong]

Originally Posted by aKho

yup, got a spanking new LCD, different model, same size, just a tad better i reckon.

DELL BANZAI!

okay, i'm more or less convinced i should get a new notebook from DELL...in future.

Well, their build quality is quite suspect TBH. I just opened up a Dell notebook to clean the keyboard and some of the keys failed to work after that. I pinpointed the problem to the fragile keyboard connector. Replacing it would cost about RM 200++. Fortunately, I found a workaround... no thanks to Dell though. LOL!

[Max_87]

Originally Posted by Adrian Wong

Well, their build quality is quite suspect TBH. I just opened up a Dell notebook to clean the keyboard and some of the keys failed to work after that. I pinpointed the problem to the fragile keyboard connector. Replacing it would cost about RM 200++. Fortunately, I found a workaround... no thanks to Dell though. LOL!

Hmm... why not send back to Dell? Warranty voided?

[lee_what2004]

Originally Posted by Adrian Wong

Well, their build quality is quite suspect TBH. I just opened up a Dell notebook to clean the keyboard and some of the keys failed to work after that. I pinpointed the problem to the fragile keyboard connector. Replacing it would cost about RM 200++. Fortunately, I found a workaround... no thanks to Dell though. LOL!

how you fix it ?

[Adrian Wong]

Originally Posted by Max_87

Hmm... why not send back to Dell? Warranty voided?

No. Warranty ended 2-3 weeks earlier.

[Adrian Wong]

Originally Posted by lee_what2004

how you fix it ?

I discovered it was a "lack" of pressure on the connector. So, I just tacked on two pieces of thick double-sided tape and voila! the keyboard works fine now.