Gigabyte AMD 780G motherboard overheat, can claim warranty? - Page 2

Adrian Wong · 12th Jan 2009, 08:09 PM

I think the chipset itself is very hot. It's a single chip solution, if I remember correctly.

karhoe · 12th Jan 2009, 10:02 PM

So now we already got to the root of the problem, the heatsink, you guys think I am eligible for RMA ?

Max_87 · 12th Jan 2009, 11:32 PM

Of course, take the whole PC there and show them how the system becomes unstable as the NB is overheating. Hopefully they don't have their aircon running full blast over there

If I were you, I will just stick a 80mm fan on the heatsink with zipties.

Too much trouble to RMA it (not to mention downtime) and it's not like the mainboard is actually damaged.

karhoe · 12th Jan 2009, 11:36 PM

I have a spare P4 pc, so I actually don't mind. I already contacted Gigabyte TW, waiting for their green light

Max_87 · 12th Jan 2009, 11:39 PM

Ohh you contacted GB directly? I thought you are going to return it to the shop.

Chai · 13th Jan 2009, 12:49 AM

Have you tried enabling UVD?

Adrian Wong · 13th Jan 2009, 03:59 PM

Quote:

Originally Posted by karhoe

So now we already got to the root of the problem, the heatsink, you guys think I am eligible for RMA ?

Honestly, it all depends on Gigabyte.

If they are fussy, they will test the board and find nothing wrong with it because at normal temperatures and working conditions, it probably works fine.

If you are lucky, heh... they will just throw the board aside and send you a new one. But whether they send you a new board or a refurbished one is another issue. Also, they may send you the very same model you send back to them, with the same heatsink.

karhoe · 14th Jan 2009, 09:58 AM

I doubt they still have rev 1.0 board LOL

I already received their email and they did not indicate about my eligibility for RMA, instead they just asked me to send it back to the shop for testing

Chai · 14th Jan 2009, 10:06 AM

They can always send you a newer revision.

Bring it to the shop first, I guess they don't handle RMA directly from customers.

Zenphic · 14th Jan 2009, 11:28 AM

Even with the rev 1.1 or 2.0, the new heatsink isn't all that much better. I doubt it's overheating, unless you tried putting a fan over the NB cooler and aren't running into any problems anymore. I would just get a new NB cooler.

As an alternative, I suggest you try undervolting the processor with CrystalCPUID. I reduced the stock voltage on the 13x multiplier of my 5000+ BE by like ~.175v and it cut off like 10C (96C to 86C) from my NB during load (SmallFFT in Prime95).

12th Jan 2009, 08:09 PM	#11 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my ASUS F8V notebook! Posts: 32,208 Reputation: 3531 Rep Power: 75	I think the chipset itself is very hot. It's a single chip solution, if I remember correctly. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

12th Jan 2009, 10:02 PM	#12 (permalink)
karhoe Active Join Date: 29 Nov 2006 Posts: 591 Reputation: 11 Rep Power: 3	So now we already got to the root of the problem, the heatsink, you guys think I am eligible for RMA ? __________________ My Blog SPM Timetable 2009

12th Jan 2009, 11:32 PM	#13 (permalink)
Max_87 h@x! Join Date: 11 Aug 2003 Location: the land of bandwidth cap Posts: 11,430 Reputation: 2090 Rep Power: 38	Of course, take the whole PC there and show them how the system becomes unstable as the NB is overheating. Hopefully they don't have their aircon running full blast over there If I were you, I will just stick a 80mm fan on the heatsink with zipties. Too much trouble to RMA it (not to mention downtime) and it's not like the mainboard is actually damaged. __________________ Max_87 Tech ARP http://www.techarp.com Dell Studio 15 / P7350 / 3GB DDR2 / Radeon HD 3450 / 250GB 7200RPM / 15" @ 1920x1200 E8600 @ 4.4GHz 1.36v / Asus P5E3 Deluxe / 2x2GB DDR3 / Radeon X1800 / Barracuda 7200.9 120GB / 7200.10 320GB x2 / Caviar SE16 WD5000AAKS / WD6400AAKS x2 / Dell 2007FP x2 / Silverstone ST56F

12th Jan 2009, 11:36 PM	#14 (permalink)
karhoe Active Join Date: 29 Nov 2006 Posts: 591 Reputation: 11 Rep Power: 3	I have a spare P4 pc, so I actually don't mind. I already contacted Gigabyte TW, waiting for their green light __________________ My Blog SPM Timetable 2009

12th Jan 2009, 11:39 PM	#15 (permalink)
Max_87 h@x! Join Date: 11 Aug 2003 Location: the land of bandwidth cap Posts: 11,430 Reputation: 2090 Rep Power: 38	Ohh you contacted GB directly? I thought you are going to return it to the shop. __________________ Max_87 Tech ARP http://www.techarp.com Dell Studio 15 / P7350 / 3GB DDR2 / Radeon HD 3450 / 250GB 7200RPM / 15" @ 1920x1200 E8600 @ 4.4GHz 1.36v / Asus P5E3 Deluxe / 2x2GB DDR3 / Radeon X1800 / Barracuda 7200.9 120GB / 7200.10 320GB x2 / Caviar SE16 WD5000AAKS / WD6400AAKS x2 / Dell 2007FP x2 / Silverstone ST56F

13th Jan 2009, 12:49 AM	#16 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 27,870 Reputation: 4630 Rep Power: 81	Have you tried enabling UVD? __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

14th Jan 2009, 09:58 AM	#18 (permalink)
karhoe Active Join Date: 29 Nov 2006 Posts: 591 Reputation: 11 Rep Power: 3	I doubt they still have rev 1.0 board LOL I already received their email and they did not indicate about my eligibility for RMA, instead they just asked me to send it back to the shop for testing __________________ My Blog SPM Timetable 2009

14th Jan 2009, 10:06 AM	#19 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 27,870 Reputation: 4630 Rep Power: 81	They can always send you a newer revision. Bring it to the shop first, I guess they don't handle RMA directly from customers. __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

14th Jan 2009, 11:28 AM	#20 (permalink)
Zenphic Super Active Join Date: 23 Apr 2006 Location: Quebec, Canada Posts: 1,098 Reputation: 467 Rep Power: 9	Even with the rev 1.1 or 2.0, the new heatsink isn't all that much better. I doubt it's overheating, unless you tried putting a fan over the NB cooler and aren't running into any problems anymore. I would just get a new NB cooler. As an alternative, I suggest you try undervolting the processor with CrystalCPUID. I reduced the stock voltage on the 13x multiplier of my 5000+ BE by like ~.175v and it cut off like 10C (96C to 86C) from my NB during load (SmallFFT in Prime95). __________________ E2160 @ 1.8Ghz (0.95V) \| XFX 650i Ultra \| 2x1GB Crucial Ballistix DDR2-800 \| Gigabyte GeForce 6600 \| Hitachi Desktar T7K250 250GB \| CM Mystique 632 \| 2x Noctua NF-S12 800RPM \| CM RPP 550W Last edited by Zenphic : 14th Jan 2009 at 11:34 AM.

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