Norton Antivirus Is Disabled

empirex · 23rd Mar 2006, 06:19 PM

I guess my pc is struck by virus.If i open a my document there is another my docoment inside the folder when i click it appear black screen and closed.my norton in tray has been take out,when i try launch the norton it is minimize and closed automaticaly.I already try fresh os instalation but tehe virus is still there coz i have 20 pc overhere.I try to change other antivirus product such as bitdefender but the result is same teh system auto closed it.i try to go to symantec web page,the explorer is minimized.but i can surf other web pages that is not related to antivirus,pls help me to find a way to overcome this problem.

Chai · 23rd Mar 2006, 06:35 PM

What do you mean by the explorer is minimised when surfing symantec website?

empirex · 24th Mar 2006, 11:11 AM

First of all thanks for helping.When i try to go to symantec website,the internet explorer is closed automatically.I mean Ie is always should closed if we hit the closed button,but in this case it closed for me,so there is no way i can get symantec tech assistant,further more from the same pc i cant even open rojak pot forum ,in order to read the reply to my problem,coz the same thing happen,the IE closed,but i can surf a lot others website without problem,this IE closed whenever i try to find something to overcame the auto closing of IE.I guess its clear,is this virus or spyware.coz we have a network around 5 pc has same problem.I am replying from the pc that has not been attaacked by this virus.pls help.tq

zy · 24th Mar 2006, 02:05 PM

its most probably virus or soemthing ...

see if you use Process Explorer to terminate certain process which looks suspicious ..

http://www.sysinternals.com/Utilitie...sExplorer.html

What OS are the PCs using ?

empirex · 25th Mar 2006, 10:10 AM

I am using Window XP Home edition SP 2.

Chai · 25th Mar 2006, 10:54 AM

I'm not sure if this is a good idea.

Last time, I tried to move the infected HDD over to a non-infected system, and try to scan the virus from there. I managed to clean all the viruses this way.

This is risky of course. But I was running out of ideas just like you now.

s p r a n k i k o · 25th Mar 2006, 11:32 AM

What I do when I get hit by a virus is that I just reformat my C drive.

I just move whatever files that I need to another drive and just wipe the infected one clean.

Adrian Wong · 25th Mar 2006, 02:49 PM

Quote:

Originally Posted by Chai

I'm not sure if this is a good idea.

Last time, I tried to move the infected HDD over to a non-infected system, and try to scan the virus from there. I managed to clean all the viruses this way.

This is risky of course. But I was running out of ideas just like you now.

Yeah, I do that too.

Should not be a problem if your boot drive has an updated anti-virus software which loads at boot up.

23rd Mar 2006, 06:19 PM	#1 (permalink)
empirex Newbie Join Date: 29 Aug 2005 Posts: 19 Reputation: 0 Rep Power: 0	Norton Antivirus Is Disabled I guess my pc is struck by virus.If i open a my document there is another my docoment inside the folder when i click it appear black screen and closed.my norton in tray has been take out,when i try launch the norton it is minimize and closed automaticaly.I already try fresh os instalation but tehe virus is still there coz i have 20 pc overhere.I try to change other antivirus product such as bitdefender but the result is same teh system auto closed it.i try to go to symantec web page,the explorer is minimized.but i can surf other web pages that is not related to antivirus,pls help me to find a way to overcome this problem.

23rd Mar 2006, 06:35 PM	#2 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 26,272 Reputation: 3862 Rep Power: 71	What do you mean by the explorer is minimised when surfing symantec website? __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

24th Mar 2006, 11:11 AM	#3 (permalink)
empirex Newbie Join Date: 29 Aug 2005 Posts: 19 Reputation: 0 Rep Power: 0	Norton antivirus Disabled First of all thanks for helping.When i try to go to symantec website,the internet explorer is closed automatically.I mean Ie is always should closed if we hit the closed button,but in this case it closed for me,so there is no way i can get symantec tech assistant,further more from the same pc i cant even open rojak pot forum ,in order to read the reply to my problem,coz the same thing happen,the IE closed,but i can surf a lot others website without problem,this IE closed whenever i try to find something to overcame the auto closing of IE.I guess its clear,is this virus or spyware.coz we have a network around 5 pc has same problem.I am replying from the pc that has not been attaacked by this virus.pls help.tq

24th Mar 2006, 02:05 PM	#4 (permalink)
zy Dead Join Date: 16 Dec 2002 Location: Penang,Malaysia - Buffalo,New York Posts: 12,816 Reputation: 1998 Rep Power: 37	its most probably virus or soemthing ... see if you use Process Explorer to terminate certain process which looks suspicious .. http://www.sysinternals.com/Utilitie...sExplorer.html What OS are the PCs using ? __________________ current: P4-3.2\|P4P800-Deluxe\|512x4-DDR\|NV6600 WD2500KS\|WD5000AAKS\|AD-7191A\|1860NX\|Z2300\|MP470 home (malaysia): P4C-2.6@3.1-StockHSF\|AI7\|256x2-BT-D43\|512x2-DT-D43\|A9600XT-VIVO WD1200JB\|2xWD2500KS\|DRU-800A\|DVD-E616P\|LTR-52327S\|152x\|V.S.4121\|iP1500 laptop: M1210\|T7200\|2GBDDR667\|160GB5K160\|GO7400

25th Mar 2006, 10:54 AM	#6 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 26,272 Reputation: 3862 Rep Power: 71	I'm not sure if this is a good idea. Last time, I tried to move the infected HDD over to a non-infected system, and try to scan the virus from there. I managed to clean all the viruses this way. This is risky of course. But I was running out of ideas just like you now. __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

25th Mar 2006, 10:10 AM	#5 (permalink)
empirex Newbie Join Date: 29 Aug 2005 Posts: 19 Reputation: 0 Rep Power: 0	I am using Window XP Home edition SP 2.

25th Mar 2006, 11:32 AM	#7 (permalink)
s p r a n k i k o "0104" Join Date: 31 Aug 2005 Location: Manila Posts: 780 Reputation: 213 Rep Power: 6	What I do when I get hit by a virus is that I just reformat my C drive. I just move whatever files that I need to another drive and just wipe the infected one clean. __________________ Main rig: Opteron 170/3Ghz \| DFI NF4 Ultra-D \| http://valid.x86-secret.com/show_oc?id=163569 OCZ Platinum Elite Edition 1Gb/2-3-3-5/1T \| EVGA7900GTO Secondary rig: Opteron 144/2.9Ghz \| Abit KN8 Ultra \| http://valid.x86-secret.com/show_oc?id=212009 Team Xtreme 1Gb/2-3-3-5/1T \| XFX7900GS

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