May last month my sapphire R9 280X decide to artifact so with warranty until June 13th this month i send back to the shop i bought from. Lucky for me with a month left i can still RMA it. Fast forward to yesterday when i got news that the distributor can't replace my card because sapphire dont make anymore, understandable as R9 280X is quite old now. Here starts the absurd and ridiculous that i never even faced before years of buying pc hardware. The distributor say they can only compensate me RM100 because my card is out of manufacturer warranty and sapphire only compensate them RM100, so they give me the RM100 given by sapphire. or Top up RM1050 for the new RX480(retail RM1299) that just launch because they ran out of stock for R9 380 and 380X At this point i'm like WHOA!!! RM100!!! or i need to top up until RM1050 for the new card, this feels like i didnt even RMA my 280X im buying another new card. So i say no, who would accept that anyway. Later it's even more shall i say stupid? they offer me a R7 370 and ask me to top up RM636 for it! i send in a r9 280x they offer me a slower card and i need to pay for it and later they even get funnier reduce it to RM565 lol This is the thing, what does out of manufacturer warranty gotta do with me..none..my card is bought locally on 13th june 2014 warranty is 2 years until 13th june 2016 as printed on receipt i send in within the warranty period. Everything is valid and legit Now i told them give me back half the value of the R9 280X, thats it no more no less and stop giving these ridiculous offers. I wonder what ridiculous thing they gonna say next so stay tune for more lol
That's truly nonsense. They are supposed to replace a equivalent card to you. If not, what's the purpose of the warranty? How much did you pay for that card? Sent from my E5803 using Tapatalk
unbelievable, they cant replace at least compensate me more..no..want me to top up until RM1K for a new RX480 the r9 280x cost RM1299
If they insist on topping up, I say forget it, and don't buy the same brand again. I would rather use it as a door stopper than to get ripped off again.
sapphire also play a shitty part in all of this, they dont cover my card anymore and say sayonara to the distributor in the end i the one got screwed
i know i won't lol so the situation now is some guys help me contact sapphire directly, from the marketing people to customer support but i dont put any hope any worthwhile outcome
you know how they count so i get RM100 card price RM1199/24 = RM49.95 , 2 months warranty left = RM100
That's how they calculated the balance of my 'warranty' (Voodoo2 I think) as well. And that's the last time I went to that shop...
good news today..after some help me spread fires thru facebook and forums someone from amd malaysia contact me and will send me replacement card lol
i'm getting back a R9 380X i've been told my card does indeed "out of manufacturer warranty" at sapphire, so sapphire doesnt wana do anything the useless distributor doesnt wana do anything..just none of them wana do anything..so we can see how useless these 2 companys are when it comes to after sales if not for the heat i don't think there is any solution to this..now i'm glad its done i'm just gonna sell it away and wait for GTX1060 or RX480 but definately not sapphire again lol
checking market price for one of my kidney 1 week andddd where is my 380X..sigh..need to whatszapppp the guy again