IP problem - Page 2

jwsk · 19th Jan 2009, 08:00 AM

Quote:

Originally Posted by Chai

Maybe you need to talk to the network team to resolve this.

I agree with Chai. It's better to get your network people to help you address this issue. There are a lot of variables in place and without access to proper information, troubleshooting can be quite tedious. You could probably suggest to your network team, some of the troubleshooting methods we mentioned in here.

There is a high possibility though that this incident is only isolated to your company's network environment as you mentioned that you are able to use DHCP elsewhere without any issues.

Do let us know if you can get access to more information and see if we could assist you further.

mikegas · 19th Jan 2009, 09:27 AM

Per you know internal IT of MNC, they are too lazzz to get off their butt to solve anything. They will take the easy way out of any IT problem. Reformat or having a fix IP. They do not wanna troubleshoot if it involve one PC only. Being me the rare few that uses Dell XPS, they could not bother less. Even the fix IP solution was suggested by me. Therefore they just assign a fix IP for me and let it be. Even fix IP needs ticket to be issued and supervisor approval needed. Sigh, most of the time I just relay on my IT skill then this so call IT support group.

Chai · 19th Jan 2009, 11:09 AM

Quote:

Originally Posted by mikegas

Per you know internal IT of MNC, they are too lazzz to get off their butt to solve anything. They will take the easy way out of any IT problem. Reformat or having a fix IP. They do not wanna troubleshoot if it involve one PC only. Being me the rare few that uses Dell XPS, they could not bother less. Even the fix IP solution was suggested by me. Therefore they just assign a fix IP for me and let it be. Even fix IP needs ticket to be issued and supervisor approval needed. Sigh, most of the time I just relay on my IT skill then this so call IT support group.

I'm an internal IT support specialist in an MNC... so are you insulting me too?

LOL!

mikegas · 19th Jan 2009, 01:51 PM

.. i was refering to helpdesk ..

Chai · 19th Jan 2009, 06:05 PM

Quote:

Originally Posted by mikegas

.. i was refering to helpdesk ..

It's the same. Helpdesk channel their complains to us.

Now I'm pissed.

mikegas · 20th Jan 2009, 01:13 PM

Is diff... Help Desk usually have this impression that the user is a computer idiot. They would give u step-by-step asking you to do idiotic things.

They would say is your NIC prob. Try reinstalling the driver, try rebooting. bla bla bla..

They have this bunch of script that upon network logon would takes ages for the pc to get it up. Stuff like disable the Internet option pages, disable the changing of wallpaper, have a compulsory ugly password protected screen saver.. sheesh .. don't they have better things to do.

Of course, I already hack into the regedit and undo some of these script..

Chai · 20th Jan 2009, 02:20 PM

Quote:

Originally Posted by mikegas

Is diff... Help Desk usually have this impression that the user is a computer idiot. They would give u step-by-step asking you to do idiotic things.

They would say is your NIC prob. Try reinstalling the driver, try rebooting. bla bla bla..

They have this bunch of script that upon network logon would takes ages for the pc to get it up. Stuff like disable the Internet option pages, disable the changing of wallpaper, have a compulsory ugly password protected screen saver.. sheesh .. don't they have better things to do.

Of course, I already hack into the regedit and undo some of these script..

LOL! That's their job.

Because if they assume that everyone is as literate as you do, then helpdesk is not needed anymore!

I've been a helpdesk agent, on-site support, and now backend support. So I do understand your point completely, since I have to call them to do certain things too.

Adrian Wong · 21st Jan 2009, 12:46 AM

Hehe.. All help desk personnel are like that. Especially those working for TM. That's why whenever I call to report that my Streamyx ADSL connection is down, I quickly mention that I've tried :
a) direct connect
b) connecting using a router
c) using two different PCs
d) using Windows XP as well as Windows Vista
e) unplugging and replugging the phone line

LOL!!! Otherwise, they may just ask me to buy a new PC.

Chai · 21st Jan 2009, 07:52 AM

LOL! Just say yes, you have done everything, and sometimes you have to bullshit them a little!

mikegas · 21st Jan 2009, 04:24 PM

Streamyx .. hahahaha... their troubleshooting skills none.. got one time, i tell them i use this blabla modem brand. Then they say oh, that brand we don't support. We only support streamyx recommended brand. I go like "wat!"..

21st Jan 2009, 12:46 AM	#18 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my ASUS F8V notebook! Posts: 32,299 Reputation: 3574 Rep Power: 75	Hehe.. All help desk personnel are like that. Especially those working for TM. That's why whenever I call to report that my Streamyx ADSL connection is down, I quickly mention that I've tried : a) direct connect b) connecting using a router c) using two different PCs d) using Windows XP as well as Windows Vista e) unplugging and replugging the phone line LOL!!! Otherwise, they may just ask me to buy a new PC. __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

21st Jan 2009, 07:52 AM	#19 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 27,884 Reputation: 4630 Rep Power: 81	LOL! Just say yes, you have done everything, and sometimes you have to bullshit them a little! __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

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19th Jan 2009, 09:27 AM	#12 (permalink)
mikegas I'm a regular Join Date: 7 May 2008 Posts: 464 Reputation: 206 Rep Power: 4	Per you know internal IT of MNC, they are too lazzz to get off their butt to solve anything. They will take the easy way out of any IT problem. Reformat or having a fix IP. They do not wanna troubleshoot if it involve one PC only. Being me the rare few that uses Dell XPS, they could not bother less. Even the fix IP solution was suggested by me. Therefore they just assign a fix IP for me and let it be. Even fix IP needs ticket to be issued and supervisor approval needed. Sigh, most of the time I just relay on my IT skill then this so call IT support group.

19th Jan 2009, 01:51 PM	#14 (permalink)
mikegas I'm a regular Join Date: 7 May 2008 Posts: 464 Reputation: 206 Rep Power: 4	.. i was refering to helpdesk ..

20th Jan 2009, 01:13 PM	#16 (permalink)
mikegas I'm a regular Join Date: 7 May 2008 Posts: 464 Reputation: 206 Rep Power: 4	Is diff... Help Desk usually have this impression that the user is a computer idiot. They would give u step-by-step asking you to do idiotic things. They would say is your NIC prob. Try reinstalling the driver, try rebooting. bla bla bla.. They have this bunch of script that upon network logon would takes ages for the pc to get it up. Stuff like disable the Internet option pages, disable the changing of wallpaper, have a compulsory ugly password protected screen saver.. sheesh .. don't they have better things to do. Of course, I already hack into the regedit and undo some of these script..

21st Jan 2009, 04:24 PM	#20 (permalink)
mikegas I'm a regular Join Date: 7 May 2008 Posts: 464 Reputation: 206 Rep Power: 4	Streamyx .. hahahaha... their troubleshooting skills none.. got one time, i tell them i use this blabla modem brand. Then they say oh, that brand we don't support. We only support streamyx recommended brand. I go like "wat!"..