O2 UK Network Died!

clk · 27th Dec 2007, 05:47 AM

This is the worse service provided by O2, where both my Pay and Go, and my Pay Monthly service provided by O2 UK died probably at about 7pm on Boxing Day! It has indeed caused loads of inconvenience, as I thought the person I was phoning didn't switch his phone on. Also, it has wasted loads of my time to travel around town, and using the public phone to keep in touch! It's absolutely dreadful that O2 didn't provide any warning on the distruption. It's almost 3 hours since I discovered the problem, but the service is still down.

marc · 27th Dec 2007, 05:52 AM

Hmm. That sucks.

Could it be due to network overload on Boxing Day?

clk · 27th Dec 2007, 05:57 AM

Quote:

Originally Posted by marc

Hmm. That sucks.

Could it be due to network overload on Boxing Day?

Na.. it states no network coverage intermittently on my sony810, and my pay and go nokia no service at all... sigh..

clk · 27th Dec 2007, 04:37 PM

network was back at 2.21 am

marc · 27th Dec 2007, 08:02 PM

clk, managed to get any compensation from 02?

clk · 27th Dec 2007, 11:59 PM

Na.. Poor thing..

Adrian Wong · 28th Dec 2007, 12:07 AM

Quote:

Originally Posted by clk

Na.. Poor thing..

Hmm.. Aren't you entitled to compensation in case of such downtimes?

Maybe you should check their service level agreement.

marc · 31st Dec 2007, 02:35 AM

What's the status now, CLK?

clk · 4th Jan 2008, 08:40 PM

Hi, the customer service said that it does crash once a year since the network is so busy and they can't provide any compensation for it.. poor thing

Adrian Wong · 4th Jan 2008, 10:25 PM

Quote:

Originally Posted by clk

Hi, the customer service said that it does crash once a year since the network is so busy and they can't provide any compensation for it.. poor thing

LOL!! You should tell them that fortunately, the management and technical team running O2 does not run any airline....

27th Dec 2007, 05:47 AM	#1 (permalink)
clk Newbie Join Date: 17 Jan 2007 Posts: 16 Reputation: 9 Rep Power: 0	O2 UK Network Died! This is the worse service provided by O2, where both my Pay and Go, and my Pay Monthly service provided by O2 UK died probably at about 7pm on Boxing Day! It has indeed caused loads of inconvenience, as I thought the person I was phoning didn't switch his phone on. Also, it has wasted loads of my time to travel around town, and using the public phone to keep in touch! It's absolutely dreadful that O2 didn't provide any warning on the distruption. It's almost 3 hours since I discovered the problem, but the service is still down.

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27th Dec 2007, 05:52 AM	#2 (permalink)
marc Team Tech ARP Join Date: 5 Oct 2003 Location: PJ Posts: 1,263 Reputation: 1048 Rep Power: 18	Hmm. That sucks. Could it be due to network overload on Boxing Day?

27th Dec 2007, 04:37 PM	#4 (permalink)
clk Newbie Join Date: 17 Jan 2007 Posts: 16 Reputation: 9 Rep Power: 0	network was back at 2.21 am

27th Dec 2007, 08:02 PM	#5 (permalink)
marc Team Tech ARP Join Date: 5 Oct 2003 Location: PJ Posts: 1,263 Reputation: 1048 Rep Power: 18	clk, managed to get any compensation from 02?

27th Dec 2007, 11:59 PM	#6 (permalink)
clk Newbie Join Date: 17 Jan 2007 Posts: 16 Reputation: 9 Rep Power: 0	Na.. Poor thing..

31st Dec 2007, 02:35 AM	#8 (permalink)
marc Team Tech ARP Join Date: 5 Oct 2003 Location: PJ Posts: 1,263 Reputation: 1048 Rep Power: 18	What's the status now, CLK?

4th Jan 2008, 08:40 PM	#9 (permalink)
clk Newbie Join Date: 17 Jan 2007 Posts: 16 Reputation: 9 Rep Power: 0	Hi, the customer service said that it does crash once a year since the network is so busy and they can't provide any compensation for it.. poor thing