Asus RMA Service=Sucks :wall:

[Lacus]

Got an Asus notebook (F5GL or X59GL) on 15 November 2008. Seldom use it, later on after watching Knight Rider on it, i notice that 1 of the speaker is not functioning well. Proceed with RMA. RMA was fast and finish within 2 days. Receive Notebook but notice that the cover near the memory card reader cannot close well, turn out to be casing issue. Casing replace, laptop taken back today. after a while, the gap appears again Not to mention, no one actually told me that replacing the casing will result in all the stickers gone...and OMFG, they actually stick back the Core 2 Duo Sticker when it's already half bend and cannot stick well...i tried and ask for a replace and they claim they only have 1 sticker for each notebook. 1 of their staff even mention that if i don't like the sticker (malfunction sticker -_-), they can remove it...wtf?
let me attach some proof...meh, I always get Asus mobo and etc and this is what i get in return

[PsYkHoTiK]

Is it ASUS ASUS or ASUS Distributor?

But yeah even in general their support kinda sucks...

[Lacus]

Only their notebooks though -_-"..it's their Service center at Imbi Another trip tomorrow -.-..should i actually demand a new unit? the gap is sorta repeating problem -_____-

[Max_87]

Try opening it up yourself and put it back? Since they already failed to fix it after two times... I don't think they can fix it even if send it back again.

As for the sticker, I will just peel it off and forget about it

[Lacus]

Peel off and put Xeon Inside well, i don't feel like opening it up again -_-"

[lee_what2004]

but still better to ask it to be done as long the warranty still on
it will be major pain if something happens in the long run

[Chai]

Sometimes, I rather just keep whatever I have and not send for RMA unless it's a major fault.

[Lacus]

Rofl..done..had to bring my mom along before they can actually change it on the spot. They actually re-replaced the speaker (most likely speaker causing the issue and they don't wanna admit)wow, now everything is fine..hopefully...been rmaing stuff non stop

[Adrian Wong]

Eh, so everything is okay now??

I know how you feel. My ASUS F8V notebook refused to boot up after 1 day of use. It was a BIOS problem, but to reboot it, they had to remove the ENTIRE motherboard - bad design.

But because the problem occurred within a week... and they are worried that it would recur, they exchanged it with a new unit. That didn't do any good to the notebook's truly crappy keyboard though...

So far, only Dell have provided me with really speedy service.

[Lacus]

Next i shall try Dell, Sony, Fujitsu,Toshiba,and..err..others lol -.-..tested quite a few brands though..