mobo damage after power failure ; question

11th Aug 2007, 07:54 PM

ASUS p5be plus ; after a power failure none of the usb ports works anymore ;

it's a black , cubic component near the cpu area that has been damaged ...

is it normal that the store/service which sold me the mobo ask for money to repair my motherboard ?

mobo has 3 years warranty.

???

Adrian Wong · 11th Aug 2007, 08:34 PM

If it is still covered under warranty, they should at least RMA it for you for FREE. However, I'm not sure if it's covered under the warranty if the damage is obvious...

Chai · 11th Aug 2007, 09:29 PM

If there's no psycial damage or any obvious burnt marks, you should be able to get a free replacement.

11th Aug 2007, 11:30 PM

there is a sign of damage (burn)

very interesting ;
they say that the repair costs 30-50 $

Adrian Wong · 11th Aug 2007, 11:41 PM

Quote:

Originally Posted by popm8

there is a sign of damage (burn)

very interesting ;
they say that the repair costs 30-50 $

Wow.. That's really expensive.

11th Aug 2007, 07:54 PM	#1 (permalink)
popm8 Posts: n/a	mobo damage after power failure ; question ASUS p5be plus ; after a power failure none of the usb ports works anymore ; it's a black , cubic component near the cpu area that has been damaged ... is it normal that the store/service which sold me the mobo ask for money to repair my motherboard ? mobo has 3 years warranty. ???

11th Aug 2007, 08:34 PM	#2 (permalink)
Adrian Wong Da Boss Join Date: 10 Oct 2002 Location: In front of my ASUS F8V notebook! Posts: 33,118 Reputation: 3730 Rep Power: 78	If it is still covered under warranty, they should at least RMA it for you for FREE. However, I'm not sure if it's covered under the warranty if the damage is obvious... __________________ Dr. Adrian Wong Tech ARP \| Blog @ Tech ARP \| The Free Trade Zone DYKT : The only offshore account I have is at the sand bank? We need PROGRAMMERS and TECHNICAL WRITERS! Contact us if you are a hot shot programmer or technical writer! My items for sale : 50x SD Card \| Memory Stick PRO \| Cyclone Energy Saver \| Seiko SS watch \| Tiger/Carlsberg beer jugs \| Travel Speakers \| Motorola V600 \| Nokia N90 SOLD! \| New Lowepro Mini Trekker AW Other items for sale @ the FTZ : Zalman CNPS9500 LED @ $20 \| Zalman CNPS7700 Cu @ $20 \| Zalman CNPS7000 Cu @ $20 \| Swarovski bracelet watches \| Dell 17" LCD \| Hi-Fi speakers \| English DIVX movies \| HP LaserJet toners! \| Office chairs

11th Aug 2007, 09:29 PM	#3 (permalink)
Chai Administrator Join Date: 6 Oct 2002 Location: Maranello Posts: 28,115 Reputation: 4649 Rep Power: 82	If there's no psycial damage or any obvious burnt marks, you should be able to get a free replacement. __________________ Chai (Contributor & Forum Admin) http://www.techarp.com/

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11th Aug 2007, 11:30 PM	#4 (permalink)
popm8 Posts: n/a	there is a sign of damage (burn) very interesting ; they say that the repair costs 30-50 $