HDD Error Help!

Discussion in 'General Hardware' started by Falcone, Mar 20, 2010.

  1. Falcone

    Falcone Official Mascot Creator

    I'm running a two pieces of SATA WDC WD15EADS-00R6B0 in my NAS.

    Lately it is having problem with one of the server

    S.M.AR.T detected error of UltraDMA CRC Error Count now stands at 4.

    RIght now I need to determine if this is HDD error or just the cable or really unlucky the NAS itself.

    Thanks.
     
  2. Chai

    Chai Administrator Staff Member

    The best method is to check the hdd surface using a hdd scanner.
     
  3. Falcone

    Falcone Official Mascot Creator

    Did that, couldn't find any problem. Now change cable and reattach. Copying files back and see how.
     
  4. Adrian Wong

    Adrian Wong Da Boss Staff Member

    Sounds like a cable problem, rather than a failing HDD.
     
  5. mikegas

    mikegas Newbie

    Sounds liek data path errors. Can be anything from host to drive.
     
  6. Adrian Wong

    Adrian Wong Da Boss Staff Member

    But not a hardware error, right? Cause CRC only comes into the picture between the host controller and the drive controller.
     
  7. mikegas

    mikegas Newbie

    In rare cases, it can be hardware error, where the cache/RAM has stuck bits/corruption causes hell to break loose..
     
  8. zy

    zy zynine.com Staff Member

    The last time I had CRC errors was due to loose cable if I remember.
     
  9. Falcone

    Falcone Official Mascot Creator

    OK I can rule out the cable now, swaped cable and the problem still persist. Thing now is to swap a HD.

    Probably have to take out the HD to do test on my PC.
     
    Last edited: Mar 24, 2010
  10. Falcone

    Falcone Official Mascot Creator

    Ok this morning it happen right in front of me, just before the system failed, I notice there was a sound coming from the NAS, closer inspection it sounded like the HDD is trying to start up but couldn't. So I highly believe is the HDD now.
     
  11. Adrian Wong

    Adrian Wong Da Boss Staff Member

    Wah... So it really failed???? :shock:
     
  12. Falcone

    Falcone Official Mascot Creator

    Just swapped an older Seagate 500MB HDD into the NAS to test, meanwhile I'm running further test with the HDD on my pc.
     
  13. Adrian Wong

    Adrian Wong Da Boss Staff Member

    Did you try scanning the drive for bad sectors yet?
     
  14. Falcone

    Falcone Official Mascot Creator

    Ran surface test but no problem, now the UDMA CRC Error count has gone up to 9, even after I plug into my PC.
     
  15. Adrian Wong

    Adrian Wong Da Boss Staff Member

    Hmm.. If there's still warranty, I suggest you send it in. Could be anything, even a bad SDRAM buffer? :think:
     
  16. Falcone

    Falcone Official Mascot Creator

    Well I RMA the drive, have to wait a month for it to return....

    meanwhile the 500GB HDD still holds, no problem.
     
  17. Falcone

    Falcone Official Mascot Creator

    Got my HDD bback, they gave me a free upgrade. Switch from a 32MB cache to a 64 MB cache. :thumb: :thumb: :thumb:
     
  18. Chai

    Chai Administrator Staff Member

    Very LICH! :o
     
  19. Adrian Wong

    Adrian Wong Da Boss Staff Member

    Wow! Lucky you! They must have ran out of refurbished drives. I think you have the new Advanced Format version.
     
  20. Falcone

    Falcone Official Mascot Creator

    Haha u are right, it's WD15EARS. But since the NAS do not support 4K sector it's actually bad news. :faint: :faint: :faint:
     

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