I'm not sure if this has anything to do with the introduction of the Apple iPhone in Malaysia but ever since then, I've been experiencing dropped calls on my mobile phone even though I don't use 3G! What happens is that the 3G network would die in mid-call, cutting off the call, while the phone attempts to connect to the GSM network. Whenever the 3G network dies, the signal strength goes from full bar to 0. That's when the call drops. Sometimes, the phone just won't connect to the GSM network and remains with "No Service". I have to turn off the phone and back on again to reconnect to either the 3G or GSM network. For months, I thought it was my phone's fault. That is until I started talking about it with friends and family. Then suddenly, I realized I wasn't the only one affected! Practically everyone on the Maxis network was affected, no matter what phone they were using. I called Maxis up to complain. They gave me the run-around, trying to blame it on my phone.. until I pointed out that a variety of phones was affected. They even made me list down the phone models and their phone numbers. Their first solution was to ask me to turn OFF the 3G network for my phone. Well, I already had it turned off by default!!! They then asked me where I experienced the dropped calls. When I told them EVERYWHERE!!! they wouldn't accept it (Error! Error! Cannot compute!). I had to give them precise locations, which turned out to be a pretty long list since I've been everywhere up and down Malaysia. Finally, they decided to blame it on my SIM card which they declared was pretty old. Fine, I went to a Maxis Centre and had it replaced. Before the day was over, I had my first dropped call on a brand-new SIM card. I called them up again, suffering several dropped calls in the process, and complained about it. This time, I learned from my lesson and told them to call ME back if the call dropped. Otherwise, I would have to explain the problem again to a different person. One of the support guys told me that it's because of the weak 3G network in some areas which he promised would be rectified very soon because they are erecting a tower near my home. Somehow, I doubt it. This has been going on for months and it's not just happening where I live but practically everywhere I go. Has this affected you too? If it has, be sure to complain, because I don't think Maxis is taking this seriously. Even in the US, AT&T customers are already complaining about the poor 3G network which has been blamed on AT&T pushing the Apple iPhone without upgrading their 3G network to handle the load. This problem is not only important for iPhone and 3G users, it is critical to anyone using a phone because dropped calls mean a higher phone bill for you, and more profit for Maxis! Think about it. Maxis counts in blocks of 30 seconds. Everytime a call drops, you lose the unused portion of that time block and even more time when you call back and continue your conversation. What's worse is the fact that it takes your phone some time to connect to the GSM network, at which time your friend may have attempted to call you, only to be sent to your voice mail, costing him a call and you as well if you call to retrieve the voice mail. I know my phone bills have gone up quite a bit since these problems started. This, I pointed out to Maxis but they never offered a rebate, even though they acknowledge that my records do show lots of dropped calls. Of course, to Maxis, I'm just one small insignificant user. Who gives a shit about us consumers in Malaysia? "Take it or leave it" rules in Bolehland. That is if we continue to let these corporate entities ignore us. So, if you experience the same problem - CALL UP AND COMPLAIN!!!